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Legal
This policy explains what MidStays collects when you use the MidStays website, why we collect it, who we share it with, and the choices you have.
It covers your use of the website. Information the local property manager holds in connection with your occupancy is handled separately, under the Tenant Occupancy Agreement you sign when you book.
This policy is in draft and under legal review. Items marked {{LEGAL-REVIEW}} require confirmation before publication.
Effective Date: {{TBD}}
This Privacy Policy explains how MidStays collects, uses, stores, and safeguards information when you visit the MidStays website, search for a home, submit an inquiry or application, create an account, contact support, or interact with our marketing and advertising.
This Privacy Policy is issued by {{LEGAL-REVIEW: operating legal entity name}} ("MidStays", "we", "us").
This policy covers the information MidStays collects through the MidStays website and when you contact us — searching homes, saving homes, creating an account, submitting an inquiry or application, and support conversations.
When you book, you sign a separate Tenant Occupancy Agreement. Information the local property manager collects and holds in connection with your occupancy is handled under that manager's own privacy practices, not this policy.
{{LEGAL-REVIEW: whether an application submitted through the Website collects identity-verification, background-screening, or credit information, and if so the notices, consents, and adverse-action procedures that triggers under the FCRA and state law}}
The Website uses cookies and similar technologies to improve your experience, analyze traffic, and support marketing.
Cookies may be used to:
You can disable cookies through your browser settings, though some features of the Website may then not work properly.
We may use third-party analytics and advertising tools, including:
These services may collect information about how you interact with the Website and with our advertisements, across devices and platforms.
You can learn more or manage ad preferences through:
By giving us your mobile phone number and opting into SMS communications, you consent to receive text messages about your inquiry, your booking request, your reservation, promotions, updates, and support.
For help, contact MidStays at (866) 700-5552 or reservation@midstays.com.
When you ask about or book a home through MidStays, we share the information needed to respond to that request and prepare the stay with the local property manager responsible for that home. That local property manager is a separate business and handles your information under its own privacy practices.
We may also share information with service providers that help us operate, including:
These providers are given access only to the information needed to perform their services, and are required to maintain confidentiality and security standards.
{{LEGAL-REVIEW: the correct CCPA/CPRA characterization of the MidStays-to-local-property-manager transfer — service provider, contractor, or third party — and whether a data processing agreement is required with each local property manager in each market}}
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Payment information is processed through secure third-party payment gateways and is not stored directly on our servers.
No method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep information depends on the category of information and the purpose it was collected for.
{{LEGAL-REVIEW: retention periods by data category — the source policy contained no retention disclosure, and the CPRA requires one for California residents}}
The Website may link to third-party websites or services. We are not responsible for the privacy practices or the content of those sites.
Depending on where you live, you may have the right to:
Email reservation@midstays.com or call (866) 700-5552. We may need to verify your identity before acting on a request.
A large share of the markets listed on MidStays are in California, and California residents have additional rights under the CCPA and CPRA.
{{LEGAL-REVIEW: the full CCPA/CPRA disclosure set — categories of personal information collected, disclosed, sold, or shared; sensitive personal information; whether the Website's advertising and analytics tools constitute a "sale" or "share"; the "Do Not Sell or Share My Personal Information" mechanism; treatment of opt-out preference signals such as Global Privacy Control; the non-discrimination statement; and the required request-submission methods and response timelines}}
The Website may not respond to browser "Do Not Track" signals, because industry standards for them vary.
The Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions are posted on this page with a revised effective date.
See the MidStays Terms of Use for the terms that govern your use of this website, and how cancellation works on MidStays for where the cancellation terms for a specific stay live.